Perhaps it’s time, as we enter the third decade of the twenty-first century. How long has it been since you thought about your strategy? Time has marched on, we understand more about what doesn’t and what works to support improved performance, than it could and technology could do more now.
As opposed to concentrating on the usual forecasts, in this piece I’d like to figure out loud (with a few helpful contributions from other practitioners) about moving the ball ahead.
Technology and workflow learning
We have been publishing articles in Learning Solutions learning that takes place in a context, or in the moment of need. But designers, developers, and managers frequently appear to have been believing that workflow learning is “performance support” and none of those kinds of hands-on instruction or situated learning.
Manager in CGS of development and learning research, Micah White indicates some workflow routes to think about:
“In CGS, we use a variety of electronic and virtual assistants to enhance workflow learning. For instance, we’ve got an electronic assistant that is programmed to listen to keywords and tome from worker interactions. The assistant then provides feedback on the interactions, helping people improve their communication skills and giving guidance in the moment to them. Natural Language Processing (NLP) technology analyzes text and voice messages to comprehend sentiment, tone, and mood. Learning professionals may use these insights to assist employees to enhance their capacity to manage and react to different conditions and communicate at a level that is deeper. As an instance, a customer support company might examine trends in customer interactions to educate their employees about how to react to stressful circumstances, such as a power outage or medical bill.”
Earlier this year, Jane Bozarth’s Guild research report, Learning from the Workflow, provided an extensive assessment of the technology and “approaches that support and improve learning in the sense of improved functionality and, sometimes, in the sense of improved functionality and, sometimes, in the sense of learning as permanent behavior change.” This can be well worth a study, as you plan your 2020 projects.
I would also advise considering Jane Hart’s proposal of adding a “Modern Learning Advisor” to the offerings of the L&D team. This purpose can be retrieved from the workflow.
Moore’s Law is currently working
Might it be possible that support that will help employees gain access and use could be provided by L&D? Think about YouTube videos or even cloud-based machine learning (especially artificial, narrow intelligence) to ease workflow.
Micah White remarks, “Regardless of the type of technology, it is important that all companies are measuring the effects of the smart solutions they adopted. This is the way you are going to enhance your applications and make sure that you’ve adopted the ideal workflow learning tool to your company.”
Update your abilities and technology options
In addition, look at protocols that provide apparatus and true interoperability and functioning system-neutral consumption of content. As an instance, Art Werkenthin explains in an article that will print December 30, 2019 in Learning Solutions that cmi5 is “the use-case for xAPI from the’LMS launches content’ scenario. This will enhance your capabilities.
Micah White has these ideas about another alternative, prolonged fact (XR):
“Extended reality refers to a composite of real-and-virtual-learning environments. It improves the learning experience by helping people move from content to context, permitting them to undergo their coaching applications in a setting that is more realistic. This is particularly impactful for professionals who are employed in a project such as doctors, members of the army, or airline pilots, with life-and-death circumstances. XR learning environments permit these people to practice problem-solving abilities without facing any danger. It is definitely worth the investment–these solutions are keeping people. XR can definitely support collaborative instruction, and it will become essential as more companies move to office setups. Learning can take place in a number of formats–a classroom, a video conferencing connection, or a job group. With XR, employees can operate in a 3D space and collaborate on a job irrespective of their locations and proximity.”
People and smart technologies working together
In 2020, believing in terms of “fantasy Teams” –humans and smart technologies working together–will put L&D on the path to big gains in functionality. Include intelligent technology in your plans for:
Performance adjacent learning
Didactic learning has its place, but it is time to move on to methods offering outcomes that are better.